Warranty

All CLEPCO equipment manufactured and sold by Intelligent Heater LLC has been carefully inspected before shipping and subject to stringent quality control. CLEPCO products are warranted against defects in material and workmanship for a period of one year from date of shipment and is applied on a pro rate basis. At its option, CLEPCO will repair or replace defective equipment. Intelligent Heater LLC disclaims responsibility for failure arising from misuse, improper installation, negligence, tampering, chemical incompatibility or other operating conditions beyond its control. Intelligent Heater LLC is not liable for labor cost arising from removal, reinstallation or unauthorized repair of the product or for damage of any type, including incidental or consequential damage. The user is responsible for overall safety and operation of the equipment. We highly recommend the use of low liquid level protection systems and liquid level controls when the use of heaters is involved. The suitability of product to specific application is the final responsibility of the user.

Damages

Upon receipt of merchandise, inspect immediately for damages. Notify carrier promptly if equipment is damaged, and keep all packaging for inspection. Do not ship back to Intelligent Heater LLC. Claims against carrier for damage in transit must be filed by the buyer.

Cancellation Policy

Intelligent Heater LLC reserves the right to determine customer's financial responsibility in case of order change or cancellation. A determination will be made by Intelligent Heater LLC based on point of production.

Credit

Credit may be issued only after the receipt and examination of returned merchandise. Replacement merchandise will be sent out and invoiced as a new order. Any credits due will be issued against the old invoice.

Returns

No products shall be returned to Intelligent Heater LLC without first obtaining return authorization from the factory or one of its representatives. All returns must be freight prepaid. Freight collect or shipments without proper authorization will be refused. All returns must be clearly marked on the outside of the carton with RMA number. Also include the invoice number covering the original purchase, model number of the equipment being returned as well as any instructions or explanations where applicable. All return items must be thouroughly cleaned and free of any chemicals. A Material Safety Data Sheet (MSDS) for the chemicals must also accompany the heaters or they will be refused.